Privacy Policy – The Foody Boyz Rider App

The Foody Boyz Rider App (“Rider App”) is used by delivery partners to receive food delivery assignments, collect orders from restaurants and deliver them to customers.

This Privacy Policy explains how The Foody Boyz collects, uses, stores and shares personal information when delivery partners use the Rider App.

Depending on the features used, we may collect:

• Rider Information: Name, phone number, email address and rider account details.
• Verification Information: Documents or details required for rider onboarding and verification, where applicable.
• Location Information: Precise GPS location while performing assigned deliveries, subject to device permissions and the app’s location features.
• Delivery Information: Assigned orders, pickup locations, delivery addresses, delivery instructions and order status.
• Device Information: Device model, operating system, app version, diagnostic logs and crash reports, where collected.
• Communication Information: Support requests, delivery-related communications and relevant complaint records.
• Earnings and Transaction Information: Delivery incentives, order-related earnings, payment status and payout records, where supported by the app.

We use relevant information to:

• Create and manage rider accounts.
• Verify rider eligibility and onboarding details.
• Assign and manage food deliveries.
• Show restaurant pickup and customer delivery locations.
• Track delivery progress and update order status.
• Coordinate with customers, restaurants and support staff.
• Calculate delivery earnings and maintain payout records.
• Investigate delivery disputes, fraud or security incidents.
• Improve app reliability and protect our services.
• Comply with applicable legal obligations.

The Rider App may collect precise location information to support delivery assignments, navigation, delivery progress and operational coordination.

When location access is enabled, location information may be shared with authorised operational systems to display delivery progress and coordinate active orders.

If the app is configured to collect location while running in the background, location may be collected when the app is minimised or not visible, but only for the disclosed delivery-related functionality and with the required permissions and consent.

Location collection is intended to be limited to what is necessary for the relevant delivery functions. You can manage location permissions through your device settings, although disabling location may affect delivery functionality.

We may share relevant information with:

• Customers: Rider name and delivery progress, and other contact or delivery details where necessary to complete an order.
• Restaurants: Rider details and order assignment information needed for pickup coordination.
• Authorised Operations Staff: Delivery status, location and assignment information required to manage deliveries.
• Technology Providers: Relevant information processed through hosting, mapping, notifications, authentication and other integrated services.
• Payment Providers: Relevant information required to process rider payouts, where applicable.
• Legal Authorities: Information when disclosure is required by applicable law.

We do not sell riders’ personal information or location data.

We retain personal information for as long as reasonably necessary to manage rider accounts, fulfil deliveries, maintain earnings and transaction records, investigate disputes, prevent fraud and comply with legal obligations.

Location records and delivery logs will be retained only as required for legitimate operational, security and legal purposes.

When information is no longer required, we will delete or anonymise it where reasonably possible, subject to applicable retention obligations.

We use reasonable technical and organisational safeguards to protect information against unauthorised access, disclosure, alteration, loss or misuse.

However, no electronic system can be guaranteed to be completely secure.

Riders may request account deletion or raise privacy concerns by contacting:

We will review requests and process them in accordance with applicable law. Certain records may need to be retained for legal, financial, dispute-resolution or fraud-prevention purposes.

If rider account creation is supported, a dedicated account deletion facility will be provided within the app and through an accessible webpage on our website, as applicable.

The Rider App may use third-party services for maps, navigation, authentication, hosting, notifications, analytics and other operational features.

These services may process relevant information according to their own privacy policies and applicable agreements.

The Rider App is intended for eligible delivery partners and is not directed at children. We do not knowingly collect children’s personal information in violation of applicable law.

We may update this Privacy Policy to reflect changes in the Rider App, our operational practices or applicable law. The latest version will be published on our website with an updated effective date where appropriate.

For questions, account deletion requests or privacy concerns, contact: