Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of The Foody Boyz food delivery application, our website and related services (together, the “Platform”), operated by The Foody Boyz from Ludhiana, Punjab, India.

By creating an account, placing an order or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

These Terms apply to customers ordering food. Restaurants and delivery partners use separate apps and are additionally subject to the agreements they accept during onboarding.

Please read these Terms together with our Privacy Policy, which explains how we handle your personal information.

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law to place an order on the Platform.

If you are under 18, you may use the Platform only with the involvement of a parent or guardian who accepts these Terms on your behalf.

The Platform is available only in the areas we currently serve. Delivery availability depends on your location, the restaurants open at the time and the availability of delivery partners.

To place an order you may need to register with your mobile number or email address and verify it, for example through a one-time password.

You agree to provide accurate information and to keep it up to date. Orders can fail or be delivered to the wrong place if your address or contact number is incorrect.

You are responsible for activity carried out through your account and for keeping your device and login details secure. Tell us promptly if you believe your account has been used without your permission.

We may refuse, restrict or suspend accounts that appear to be duplicated, fraudulent or used in breach of these Terms.

The Foody Boyz is a technology platform that lists participating restaurants, accepts orders and arranges delivery through delivery partners.

Food listed on the Platform is prepared and sold by the restaurant, not by us. When you place an order, the contract for the supply of the food is between you and the restaurant; we facilitate the order, payment and delivery.

Restaurants are responsible for the quality, hygiene, preparation, packaging and accurate description of the food they list, and for complying with applicable food safety laws, including registration or licensing requirements such as those of the Food Safety and Standards Authority of India.

We take reports about restaurants seriously and may remove listings or end a partnership where a restaurant does not meet our standards or its legal obligations.

Menus, item descriptions, prices and images are provided by restaurants. Images are indicative and the item you receive may differ in appearance, portion or presentation.

Items and restaurants may become unavailable at short notice — a kitchen may close, run out of stock or stop accepting orders during busy periods.

Prices may change from time to time. The total shown on the checkout screen applies to that order and may include, in addition to item prices:

• Delivery fees, which may vary with distance, demand, weather or time of day.
• Packaging or restaurant charges set by the restaurant.
• Platform or convenience fees, where applicable.
• Applicable taxes.

If an obvious pricing or listing error comes to light, we may cancel the affected order and refund any amount already paid.

When you submit an order it is a request to the restaurant. The order is confirmed once the restaurant accepts it, and you will be notified through the app.

Please check your items, delivery address, contact number and payment details before confirming. Once a restaurant has begun preparing your food, changes may not be possible.

Special instructions are passed on to the restaurant where the app supports them, but we cannot guarantee that a restaurant will be able to follow them.

We or the restaurant may decline or cancel an order, for example where:

• An item or the restaurant has become unavailable.
• The delivery address is outside the serviceable area or cannot be located.
• You cannot be reached on the contact number provided.
• Payment is not authorised or fails.
• The order appears fraudulent or in breach of these Terms.

Orders are delivered by our delivery partners to the address you provide. You may be able to track the progress of your order in the app.

Delivery times shown in the app are estimates, not guarantees. Actual times depend on restaurant preparation, distance, traffic, weather, order volume and delivery partner availability.

Please make sure someone is available to receive the order at the address and on the number given. If the delivery partner cannot reach you or access the address after reasonable attempts, the order may be returned or treated as delivered, and a refund may not be available.

Where a delivery requires access to a gated premises, office or similar location, you are responsible for arranging access.

Delivery partners are entitled to a safe and respectful handover. They may decline to carry out a request that is unsafe, unlawful or outside the scope of the delivery.

You can pay for orders using the payment methods offered in the app. Online payments may be processed through Razorpay or another payment service provider.

By placing an order you authorise the collection of the total amount shown at checkout, including fees and taxes.

Payment details you enter are handled by the relevant payment service provider under its own terms and privacy policy. We do not intend to store complete payment card details on our own servers.

Where cash on delivery is offered, please keep the correct amount ready. Repeated refusal to accept or pay for cash orders may result in the option being withdrawn from your account.

If a payment fails, is debited twice or is left pending, contact us and we will reconcile it with the payment provider. Refund timelines for such cases depend on the provider and your bank.

Cancelling an order

You can cancel an order free of charge before the restaurant has started preparing it. After preparation has begun, cancellation may not be possible, or a charge may apply to cover the food and any delivery cost already incurred.

Where we or the restaurant cancel an order for a reason that is not your fault, you will not be charged, and any amount already paid will be refunded.

Problems with an order

If something is wrong with your order — a missing or incorrect item, spillage, or a quality issue — please report it through the app or by email as soon as reasonably possible, with your order number. We may ask for photographs or other details to look into it.

Depending on what happened, resolution may take the form of a refund, a partial refund, a replacement or account credit.

Refunds

Approved refunds are issued to the original payment method, or as account credit where you agree to that. The time taken for the amount to appear depends on your payment provider or bank.

We may decline refund requests that appear repeated, unsubstantiated or abusive, and may restrict accounts where refunds are misused.

We may offer coupons, discounts, free delivery or other promotions from time to time. Each offer may carry its own conditions, such as a minimum order value, a validity period, an area or a limit on use.

Offers have no cash value and cannot be transferred, sold or combined unless we say so.

We may change, suspend or withdraw an offer at any time. Where an offer is misused — for example through multiple accounts, fake orders or manipulated cancellations — we may void the benefit, recover the discount and restrict the accounts involved.

When using the Platform, you agree not to:

• Use the Platform for any unlawful purpose or in breach of these Terms.
• Place fake, speculative or malicious orders, or orders you do not intend to accept or pay for.
• Abuse, threaten, harass or discriminate against restaurant staff, delivery partners or our support team.
• Use another person's account, payment instrument or identity without authorisation.
• Attempt to interfere with, disrupt, probe or reverse engineer the Platform or its security.
• Scrape, copy or extract data from the Platform using automated means, or use bots to place orders.
• Upload or submit content that is unlawful, defamatory, obscene or misleading.

We may investigate suspected misuse and take action, including cancelling orders, withdrawing payment options, restricting features or closing accounts.

Where the Platform lets you rate an order or leave feedback, your contribution should be genuine and based on your own experience.

We may remove or decline to publish content that is unlawful, abusive, misleading or unrelated to the order, and may restrict accounts that post such content repeatedly.

By submitting feedback or suggestions, you allow us to use them to operate and improve our services without any obligation to you.

Ingredient, allergen and dietary information, including labels such as vegetarian or vegan, is provided by restaurants. We do not prepare the food and cannot independently verify it.

Restaurant kitchens handle many ingredients in a shared space, so we cannot guarantee that any item is free from a particular allergen or from cross-contamination.

If you have a food allergy, intolerance or a strict dietary requirement, please check with the restaurant or contact us before ordering, and do not rely on the Platform's listing alone.

The Platform, including The Foody Boyz name, logo, design, text, graphics and software, is owned by us or our licensors and is protected by applicable intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Platform to browse and order for your own use, in line with these Terms.

Restaurant names, logos and menu images belong to the respective restaurants or their licensors.

You may not copy, modify, distribute, sell, licence or create derivative works from any part of the Platform without our written permission.

The Platform relies on third-party services for functions such as payments, maps and navigation, authentication, notifications, analytics and hosting.

Those services are provided under their own terms and privacy policies. We are not responsible for their availability, accuracy or conduct, although we will work with providers to resolve problems that affect your orders.

The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free or free of delays, or that defects will be corrected immediately.

We do not guarantee that a particular restaurant, item or delivery slot will be available, that an estimated delivery time will be met, or that food prepared by a restaurant will meet your expectations.

Nothing in this section affects rights you have under applicable consumer protection law that cannot be excluded.

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential loss, or for loss of profit, income, data or goodwill, arising out of your use of the Platform.

Our total liability in connection with any order is limited to the amount you paid for that order, except where applicable law requires otherwise.

We are not liable for failures caused by events beyond our reasonable control, including strikes, civil unrest, extreme weather, network or power failure, or restrictions imposed by law or authority.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold The Foody Boyz, its personnel and its partners harmless against claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Platform or your violation of any applicable law or third-party right.

You may stop using the Platform at any time, and may request deletion of your account as described in our Privacy Policy.

We may suspend or terminate your access, with notice where reasonably practicable, if you breach these Terms, if we suspect fraud or abuse, if amounts remain unpaid, or if we are required to do so by law.

Termination does not affect obligations that arose before it, including payment for orders already placed, or the clauses of these Terms that are intended to survive.

We handle personal information in accordance with our Privacy Policy, which explains what we collect, how we use it, who we share it with and how you can request deletion of your account.

Separate policies apply to the customer, vendor and rider apps. Links to all three are published on our website.

We may update these Terms to reflect changes to our services, our operations or legal requirements. The latest version will be published on our website with an updated effective date.

Where a change is significant, we will take reasonable steps to bring it to your attention. Continuing to use the Platform after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of India.

If you have a complaint, please contact us first — most issues are resolved quickly once we have the order details.

Subject to applicable law, the courts at Ludhiana, Punjab shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms or your use of the Platform.

For questions about these Terms, an order, or to raise a complaint, contact: