Privacy Policy for The Foody Boyz

The Foody Boyz (“we,” “our,” or “us”) operates a food delivery application that enables customers to browse participating restaurants, order food and arrange delivery.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use The Foody Boyz mobile application and related services.

By using our services, you acknowledge the practices described in this Privacy Policy, subject to applicable law and any consent required for particular data processing activities.

Depending on the features you use, we may collect the following information:

Personal and Account Information

• Name, mobile number and email address.
• Account details and authentication information necessary to sign in and use the application.

Delivery Information

• Delivery address, saved addresses and delivery instructions.
• Information necessary to coordinate and complete your food delivery.

Location Information

• Device location, including precise or approximate location where permitted, to show nearby restaurants, check delivery availability or facilitate delivery.
• Location access is subject to your device permissions and the location features you use.

Order Information

• Food items ordered, restaurant details, order history, order status and related customer service records.

Payment Information

• Payment status, transaction reference, refund status and other necessary transaction details.
• Payments may be processed through Razorpay or another payment provider if introduced in the application.

Technical Information

• Device type, operating system, app version, crash reports, diagnostic information and technical logs, where collected by our application or its integrated services.

Customer Support Information

• Information you provide when contacting customer support, submitting feedback or reporting a problem.

We collect only the information reasonably necessary for the features and services being provided.

We may use your information to:

• Create and manage customer accounts.
• Display participating restaurants and food menus.
• Accept, process and track food orders.
• Coordinate food preparation and delivery.
• Calculate delivery availability and show relevant restaurants.
• Process payments, cancellations and refunds.
• Send OTPs, order confirmations and delivery notifications.
• Provide customer support and resolve complaints.
• Maintain application security and prevent fraud.
• Improve the reliability and performance of our services.
• Comply with applicable legal and regulatory obligations.

The application may request location permission to identify nearby restaurants, determine delivery availability and support delivery-related features.

You can manage location permissions through your device settings. If you deny location access, you may need to enter your delivery address manually, and some location-based features may be unavailable.

We do not intend to use location information for unrelated purposes. If a feature requires background location access, its purpose and collection practices will be disclosed separately as required by applicable policies and law.

We may share relevant information with the following categories of recipients:

• Restaurants: Necessary order details, food selections and preparation instructions to fulfil your order.
• Delivery Partners: Your name, delivery address, contact information and relevant order details to complete delivery.
• Razorpay and Payment Providers: Necessary payment and transaction information to process payments, refunds and payment verification.
• Technology Service Providers: Information required by hosting, authentication, notification, mapping, analytics or security providers whose services are integrated into the application.
• Legal and Regulatory Authorities: Information where disclosure is required by law or a valid legal request.

We do not sell your personal information. Service providers are expected to handle information in accordance with their applicable contractual, security and legal obligations.

The Foody Boyz may use Razorpay to facilitate online payments.

When you make a payment, Razorpay may process payment information under its own terms and privacy policy. We may receive transaction references, payment status and other information needed to confirm orders, process refunds and resolve payment disputes.

We do not intend to store complete payment card details on our own servers. Actual payment data handling depends on the payment integration used in the application.

Razorpay’s privacy information is available at: https://razorpay.com/privacy/

We retain personal information for the period reasonably necessary to provide our services, maintain order and transaction records, resolve disputes, prevent fraud and comply with applicable legal obligations.

You may request deletion of your account and associated personal information through the account deletion facility in the application or through our designated account deletion webpage.

After receiving a valid deletion request, we will delete or anonymise associated personal information where required and technically applicable, subject to lawful retention obligations. Information retained for legal, accounting, security or fraud-prevention purposes will be restricted to the relevant purpose and retained only as permitted by law.

To request account deletion, access, correction or deletion of personal information, contact:

Please provide sufficient information to help us identify your account and process your request securely.

Account deletion requests will be processed in accordance with applicable law and our data retention obligations.

If the application supports account creation, an accessible account deletion option will also be provided within the application and through a dedicated webpage on our website.

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure hosting and encrypted data transmission where supported by the relevant systems.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Our application may integrate third-party services for payments, maps, authentication, notifications, analytics, hosting or other functionality.

These providers may process relevant information according to their own privacy policies and applicable agreements. We review relevant integrations to ensure that our disclosures reflect the data handling practices of the services actually used.

The application is not specifically directed at children. Users who are not legally able to consent independently should use the service with appropriate parental or guardian involvement where required by law.

We do not knowingly collect children’s personal information in violation of applicable law. If you believe that personal information has been collected improperly, please contact us.

Subject to applicable law, you may request access to, correction of or deletion of your personal information and exercise other applicable privacy rights by contacting us.

You may also withdraw device permissions through your device settings. Withdrawing a permission may affect features that depend on it.

We may update this Privacy Policy to reflect changes to our services, data handling practices or legal requirements.

The latest version will be published on our website with an updated effective date where appropriate. We encourage users to review this page periodically.

For questions, complaints or requests regarding this Privacy Policy, contact: